FAQs

Q: Can I change the shipping address of my order?

A:Orders can be edited or canceled only before the shipment.

Q: The logistics track has not been updated after shipment. What should I do?

A:If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.

Q: Why did I only receive half of order?

A:We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out os sync. Please wait 7 days and contact us for logistic tracking.

Q: I received an email about the shipment being deliverd, but nothing arrived, What should I do?

A:It is commended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.

Q: Whether global fee free shipping or not?

A:It is not global free shipping due to Express company's different charges standard in different countries, so we provide part of country free shipping.

Q: Why do I need pay for remote area fees?

A: Due to Express company delimit different areas as remote areas based their standard, so we do not know whether your address is remote area before we get your address information. So if your address is remote area, need to pay remote area fees.

Q: Why do I need pay tax for our local Express or local customs?

A: About customs charging fees, Nobody can control, every country customs has different import and export tariff systems, so if you want to avoid customs fee, please tell us our service your request.

Q: Can I modify my order after I've place it?

A: No, unfortunately we cannot modify orders once they have been placed. You may cancel an order before it is processed and place a new order. Sorry for the inconvenience.

Q: How can I pay for my order?

A: We accept all major credit card, as well as Paypal.

Q: Can I get a refund if the price has changed?

A: Unfortunately we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We're sorry for any inconvenience and appreciate your understanding!

Q： Will I be charged international bank fee?

A: When placing an order, the final total you see during checkout is in XXX currency. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees.

Q: How do I track the delivery of my order?

A: Once your order ships, you will receive an email with a tracking number that you can use to track your package's journey. You can also access the tracking number of your order in your account. It is located under your account details, where your full order history is accessible.